A recent survey found that consumers are happy with banks’ digital security measures, although younger respondents believe financial institutions should do more. the survey by industry news site PYMNTS and security software developer Entersekt found that 83% of respondents trusted their banks’ security measures, although the majority of Gen X (52%), the generation Z (57%), the millennial generation [ages 30 to 40](64%) and millennials (63%) want their banks to implement additional security measures. For baby boomers and seniors, the proportion was significantly lower, at 33%.
The survey also found that smartphones were the best option for online financial transactions, with 71% of respondents saying they had used their phone more often than any other device when sending or receiving money digitally from family and friends. during the last month. 61% of those surveyed used their smartphones to access their bank accounts and 52% used them to pay the bill, rent or loan.
